MagNet

Domestic Shipping:

We offer various domestic shipping methods in Australia with different timeframes, as shown during checkout. While we strive to meet these deadlines, there may be delays due to unforeseen circumstances.

International Shipping:

We offer international shipping to most locations globally, with all orders being dispatched from Sydney, Australia. Overseas shipping times may vary greatly based on your international location.

Please note, Hilo Sports is not liable for any local customs, duties, or taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.). These fees vary by country, and we encourage you to be aware of these potential costs before placing an order with us.

For more information, see full shipping policy.

30-Day Return Policy:

We accept returns within 30 days of the original purchase date. Products must be unused and in the same condition that you received them.

If you experience an issue with our products, please reach out to us. Defective items will be addressed on a case-by-case basis, potentially resulting in repair, replacement, or refund.

Refunds:

Once your return is received and inspected, we will send you an email to notify you of the approval or rejection of your refund.

If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment, within a certain number of days.

For international customers: Please note that we can refund only the amount you paid for the product on our website. Hilo Sports is not responsible for any additional charges that may occur in your local area, including local taxes, duties, or customs fees. As such, we cannot reimburse these expenses.

See all frequently asked questions about the MagNet...