Shipping Policy

To ensure transparency and trust, we have laid down our shipping guidelines clearly. Please take a moment to understand our policies as by placing an order through this Website you will be agreeing to the below terms.  

Processing Your Orders:

  • After placing an order with Hilo Sports (ABN 99 683 880 467), you will receive an email confirmation. We will process your order within 1-2 business days, excluding weekends and public holidays.

Domestic Shipping:

  • We offer various domestic shipping methods in Australia with different timeframes, as shown during checkout. While we strive to meet these deadlines, there may be delays due to unforeseen circumstances.

International Shipping:

  • We offer international shipping to most locations globally, with all orders being dispatched from Sydney, Australia. Overseas shipping times may vary greatly based on your international location.
  • Please note, Hilo Sports is not liable for any local customs, duties, or taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.). These fees vary by country, and we encourage you to be aware of these potential costs before placing an order with us.

Shipping Costs:

  • Shipping costs are calculated based on the weight of the products and your destination. They will be displayed during the checkout process.
  • For international orders, the shipping cost varies significantly from one country to another and may be subject to change based on the courier service.

Shipping Delays:

  • We do our utmost at Hilo Sports to ensure your order arrives on time. However, estimated shipping times are not guaranteed, and your items may arrive later due to circumstances beyond our control (e.g., natural disasters, carrier delays, logistical issues, etc.).

Loss, Damage & Theft Liability:

  • Once your order is in transit, we at Hilo Sports are not liable for their loss, damage, or theft. 

Tracking Your Order:

  • Upon dispatch, you will receive a notification with tracking details. You can use this information to follow your order until it reaches you.

Contact Us:

  • If you have any questions or concerns about your order, please don't hesitate to contact us at contact@hilosports.com.au. We're here to help!

Thank you for your support and understanding.